Privacy policy
What we collect, who else sees it, and what happens to it.
This is what Jute Tote Bags collects and what happens to it. Card details never reach us.
What we collect
When you order, we collect the name, delivery address and email address needed to send your bags, the name you chose to have printed on each one, and nothing beyond them. Your card details go straight to the payment processor and never reach us.
A name you type on a bag's page stays in your browser until you add that bag to your basket.
Searching runs in your own browser against a file it has already downloaded. When a search finds NOTHING we keep the words you typed, as described under visitor measurement.
What your browser stores
Three things, all kept on your own device and none readable by us:
- Your basket. Which bags you have added, and the name on each, so the basket survives a page reload.
- The last name and lettering you chose, so the next bag's page opens with them. It lasts until you close the tab.
- Your light or dark preference, so the site opens the way you left it.
Clearing your browser data removes all three. None is a cookie sent to a server, and none identifies you.
Visitor measurement
No outside company measures this site, and there is no advertising pixel on it.
We count page views ourselves with Umami, which runs on a server we rent and manage ourselves. It records the page you opened, the site that sent you here, your browser, device and screen size, your language, and roughly where you are, down to the city. It sets no cookie and stores nothing in your browser. Your IP address is used to work out that location and to tell one visit from another, and it is not saved. Page addresses are recorded without anything after a question mark, so the words in a search are not kept this way.
We keep our own count of what goes into baskets, on our own server rather than anyone else's: which bag, which lettering, what it costs and how many. It never includes a name you typed. It sets no cookie and carries nothing that says who you are. We keep it for three months and then it is gone.
When a search finds nothing, we also keep the words you typed, on our own server, so we can see what people come looking for and we do not sell. Searches that DO find something are not kept this way. It is the words on their own, with nothing attached that says who typed them, and it is gone after three months.
The email list
There is a signup box at the bottom of every page. It is the only way onto our list: giving us an address at checkout does not put you on it, and neither does buying something. Nothing else on this site collects an address for marketing.
Signing up does not subscribe you either. It records your address as waiting and sends you one email with a link in it. You are on the list only once you click that link, and if you never do, nothing further is ever sent.
We keep the date you confirmed, because that record is what proves you asked. Every email carries a one-click unsubscribe, and unsubscribing keeps the row rather than deleting it, so we have a record that you asked to stop. Ask us and we will erase that too.
The signup box runs a check that you are not a machine, handled by Cloudflare, who host this site. Almost every time it decides on its own and you see nothing at all. When it cannot tell, it shows you one box to tick. It sets no cookie, it does not follow you anywhere else, and nothing it collects goes to an advertiser. It is there because typing an address into that box makes us send an email, and without it somebody could point that at a stranger.
If you leave without paying
If you start checkout, give an email address and then close the tab, the payment processor tells us the attempt expired. We record that, with the address you typed and what was in the basket, including any name you chose, so we can ask whether something went wrong.
An address given at checkout is used to reach you about that order and nothing else: it is not a mailing list, it is not added to one, and nothing you did not ask for will be sent to it. If you never type an address, there is nothing to record.
Who else handles your order
Bags are printed and posted by a fulfilment partner, who needs your name, your delivery address and the name to be printed to do it, and receives nothing else. A payment processor handles the card details, which never reach us.
Asking a question
The round button in the bottom corner of every page opens a box for questions about this shop. What you type there, and the earlier questions and answers in that same conversation, go to our server and to an AI model run by Cloudflare, who host this site, so it can write an answer from this shop's own pages. The answer comes from that model rather than a person, and it can be wrong.
We keep no copy of the conversation, and nothing about it is saved in your browser: it is gone when you leave the page. What we keep is a count of questions asked and of the ones it could not answer, with nothing attached that says who asked, for three months.
When it cannot answer, you can leave your question with your email address so a person can reply. We keep that question and address for 90 days and then delete them. The address is used to answer you and nothing else: it is not the email list and it is never added to it. The box runs the same check that you are not a machine as the signup box, handled by Cloudflare.
What we do not do
We do not sell or rent personal information, and we share it only as this page describes. We do not build a profile of you, and we do not send marketing email unless you have asked for it and confirmed it by clicking a link we sent you.
How long we keep it
Order records are kept for as long as tax law requires, which is several years, and then deleted. Emails are kept while they are useful to answer.
Your rights
You can ask what we hold about you, ask for it to be corrected, or ask for it to be deleted, and we will do it.
Contact
Email hello@jutetotebags.com with anything on this page.